Is in-app feature not available for existing customers? - Ring

I’ve been using Ring Alarm since 2019. Recently seeing the notification that i’ll need Protect Plan subscription to arm/disarm from Ring App. However, Ring article clearly says that the feature will continue to work for any customer who bought before March-29. What exactly is the problem? Does anyone see the same problem? I called Ring customer service, i got the same suggestion to get Protect Plan. App Screenshot: Article: Frequently Asked Questions I bought a Ring Alarm before March

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Is in-app feature not available for existing customers? - Ring